Solvvy, a leading automation and AI solution provider for customer support, had transacted a conclusive agreement with Zoom Video Communications, Inc for the former’s acquisition. After the acquisition, they are planning to provide improved service for customers across the globe and want to seize new avenues in customer support and contact centres.
Zoom recently released its Contact centre, which is the first of its kind to allow different channels, namely wb-chat, SMS, video, and voice, for a unified user experience. WIth Solvvy’s unique technology, Zoom can now broaden its existing contact centre with Al and self-service. With this collaboration, customers will reap the benefits of integrated, automatic, and easily executed contracts for a better experience for customers and reduced operational costs.
According to Velchamy Sankarlingam, the president of Zooms’s Engineering and Products section, user experience is undergoing a radical transformation. Companies are trying to provide effortless, personalised, and exceptional user experiences. He also believes that Solvvy is cognizant of shifts and is the best platform for improving Zoom’s Contact centre.
Furthermore, the different arsenals at Solvvy’s disposal will help Zoom to achieve the concierge-type experience they want to provide their customers globally.
Together they are planning to facilitate the retention of customers for businesses and improve the efficiency of functioning, and set a new bar for user satisfaction and service.
The contact centre of Zoom is cloud-based and specifically aims to help scale-up all kinds of businesses. After this transaction, all of Solvvy’s capabilities will be incorporated into Zoom. The expected date for the closure of this transaction