Microsoft published a Special Report on the Work Trend Index for Frontline Workers, which included statistics on frontline workers throughout the epidemic. The poll included 9,600 frontline employees and managers from eight businesses spread across five continents. With a population of 2 billion, they account for 80% of the global workforce, with 88 percent of firms hiring frontline employees. The data intends to highlight the issues that organizations throughout the world are facing, as well as to discover how technology might assist alleviate the pressure on these important workers.
The primary findings of the Work Trend Index are that 76% of frontline workers have improved peer bonding with one another. However, communication between levels is not being handled efficiently. 63% of frontline workers say leadership messages are rarely delivered to them, and 32% believe their voice is not heard when discussing workplace challenges. According to 69% of frontline managers, their superiors are not effectively communicating with them. Many expressed mental and physical exhaustion, with as many as 60% hoping corporations would do more to help them.
Workload (45%) was cited as the leading cause of work-related stress, followed by low earnings (44%), long workdays (41%), meeting customers needs (35%), and COVID-19 regulations (33%).
As we step into the third year of the pandemic, 58% of frontline workers expect work stress to stay the same or get worse in the coming year.
Despite concerns that artificial intelligence and machine learning would replace human labour, studies suggest that workers are becoming more positive about technology. 63% of frontline workers are enthusiastic about the career prospects that technology brings. Technology is also at the top of the list of things that might help manage work-related stress, just behind paid time off and better pay.