Better.com has become famous for all the wrong reasons. A video surfaced on social media where the CEO, Vishal Garg, can be seen laying off 900 people via a Zoom call. This led to a huge controversy followed by social media trials and memes of Vishal Garg being made. However, Garg is once again back in his role as CEO of the mortgage tech company.
To deal with the damage, Better sought out the help of a crisis firm that has suggested a training program to bring about a respectful workspace. Garg himself went through month-long personal coaching to reconnect with business values. During this time he had stepped down from the CEO role, and now the board has decided that he will be able to take the helm once again.
Garg has a number of accusations against him from former employees. He sent various rudely worded emails to entire teams and also claimed that employees were stealing from the company by being lazy and working less. While it is okay to fire someone via Zoom in today’s age, it is not okay to be rude to your employees and terminate them nonchalantly in large numbers. So, it came as a surprise to many when he was not asked to step down permanently after the leaked video incident.
The social media trials were not easy on Garg, as he was the face of a targeted campaign on many platforms. The news of his return has led many employees to quit as well. The Better.com board has issued a memo that states their trust in Garg having gone through the right steps to secure back his position.
Only time will tell whether someone with the qualities of Vishal Garg can ever run a company in the right direction.